The following are the nine steps that we take with you to ensure that your OfficeLink+ Superhighway meets your business requirements, meets your budget and meets your stated timeframes.

1. Qualification

When any two organisations first meet it is important to establish that there is a mutual benefit that can be attained from working together.  This is especially true when the organisations will be working together for many years to come.
It goes without saying, you will require telecommunication solutions that you can rely on for years to come.  From our perspective we know we will be working together to design, implement and manage a solution tailored for you. So that synergy is vital right from this first stage of the relationship. In a nutshell, being right for each other is as important to us as it is to you. Simply put, the qualification process is all about both of organisations agreeing that we would like to work together … if an appropriate solution can be provided at the right price and in the required timeframes.

2. Interview

Once we have both agreed that an OfficeLink+ Superhighway might be an appropriate solution for your organisation, we confirm this before we progress the project in any formal sense.  To this end we meet with you for 30 – 60 minutes to gain a detailed understanding of your business requirements, project timelines and budget constraints.  During this interview we get to understand what you are trying to achieve, why and by when.

At the end of our initial fact finding, we provide you with a preliminary assessment.   If we believe that we can provide a solution that meets all your stated requirements, within your budget and on-time, then we confirm this (with any caveats that we may be able to anticipate upfront clearly articulated).  And if we believe can’t meet your requirements then we will also tell you that and explain why, and where we can, point you in the right direction.

3. Commitment

At this point we both have a much better understanding of each other’s organisation and a good indication of what is required and what can be provided.  If we move forward together to prepare a detailed proposal, then significant time and resources will need to be allocated by both organisations.  Because of this we expect both organisations to make the following formal (but not binding) commitment to each:

If a proposed OfficeLink+ solution can be shown to meet the stated requirements and is within the agreed budget then both organisations agree their intent to formalise the agreement and move forward in the specified timeframe.

4. Proposal

Once an informal commitment has been given, then both parties move forward together so that OfficeLink+ can generate a formal and detailed proposal. Such a proposal usually provides:

1. Details of your current environment;
2. The stated business requirements that are to be achieved; 
3. A high-level security analysis;
4. A full description and specification of the proposed superhighway solution;
5. A detailed and customised diagram of the proposed superhighway solution;
6. Optional or additional services that might add value in the future; and
7. A detailed costing for all aspects of the solution.

5. Presentation

Once an agreed solution has been designed and costed, we will work hard to meet the stated requirements within the agreed budget.  If our analysis shows that this can not be achieved, then the entire project is reviewed and adapted to meet the parameters.

OfficeLink+ then presents the final proposal to the key stakeholders of your organisation.  Such a presentation usually raises some clarifications and requires minor variations.  These are usually minor and can easily be accommodated.

6. Agreement

Assuming that the proposal is accepted, and final variations have been incorporated, a formal agreement is drafted.  This agreement includes each service being provided, the cost, the commencement date and the service period.  The agreement also includes the standard OfficeLink+ terms and conditions, optional SLAs and any special conditions agreed to by both parties.

7. Implementation

Once the agreement is signed, OfficeLink+ will manage implementation from beginning to end, in accordance with the signed agreement and with the minimum disruption to your organisation.

8. Management

Because an OfficeLink+ Superhighway is a fully managed solution, the most important part of our job starts after the services have been implemented.  It is at this point where we work with you to ensure that you receive the very best service, reliability and support for your new telecommunications investment.

9. Review

During all the steps to identify, design, implement and manage your new private superhighway, the OfficeLink+ team will have been working together and with you.  Our sales team, technical consultants, operations area and account managers will have been fully immersed in your organisation’s purpose, strengths, telecommunications environment and future direction.

As one of your partners, our team continues to work with you to identify future technology, to recommend ongoing quality improvements and to liaise with you to keep you positioned safely and strategically at the forefront of the information revolution.

An OfficeLink+ Account Manager is assigned to you before implementation and will continue to work with you for years to come.  Your manager constantly draws on the business and technical expertise of the whole OfficeLink+ team to ensure that your organisation is not only fully supported, but also empowered.  He or she works with you within an agreed schedule to review your changing requirements and provides ongoing suggestions to meet those requirements.  And if you have any questions, then your manager is only an email or phone call away.